Frequently asked questions
New patients
Are you currently accepting new patients?
Yes, new patients are welcome!
What ages do you see?
We see children from birth to 18 years of age.
Do I need a referral?
No, a referral is not required. Simply give us a call to register your child or children.
Do you offer prenatal visits?
Yes! If you are expecting, we are happy to set up a prenatal meet-and-greet appointment.
Do you offer consultations for family doctors?
Yes, we are happy to review consultation requests from family physicians.
Appointments
How do I book an appointment?
If your child is sick, simply give us a call in the morning (Monday to Friday) and we can usually book an appointment for the same day. We rely on voice mail, so if the staff are unable to answer the phone, please leave a message and they will call you back as soon as possible. For well-baby visits and annual physicals, we book up to several months in advance. These can be booked in person or on the telephone.
Do you offer telephone appointments?
Yes, for certain minor issues we can offer telephone appointments.
What if I need to cancel or I am running late?
We ask for 24 hours’ cancellation notice. If you are running late, please call the office and we will do our best to accommodate you.
What should I do if my child needs care when you are closed?
In the evenings and on the weekends when we are closed, we recommend using one of the many pediatric walk-in clinics or emergency departments that are available in the GTA.
What to bring, and coverage
What should I bring to our visit?
Always bring your child’s health card to each visit.
Do you accept Interim Federal Health Program (IFHP) coverage?
Yes. Please bring the child’s up-to-date documentation with you to the first visit.
Is there a fee for notes, forms, or copies of records?
We do charge a fee for certain uninsured medical services such as filling out insurance letters and medical forms. The staff can clarify potential out-of-pocket charges based on the uninsured service requested. All medical services are otherwise covered by OHIP.
Newborns and check-ups
When should I bring my newborn in after being discharged from the hospital?
The first appointment is usually scheduled for 2 to 3 days after discharge from hospital. Please give us a call when you are ready to leave the hospital.
How often does my baby need a check-up?
Every baby is different. You can expect several office visits in the first few weeks and then less frequent visits thereafter.
Do you recommend annual physicals?
We strongly recommend annual physicals for all children aged 2 to 17. It is important for the doctor to maintain a relationship with the child and family, and sometimes the doctor may detect significant medical issues even when the child seems healthy.
Do you give vaccinations?
Yes, we are strong advocates for childhood immunizations.
Is there a quiet space for breastfeeding?
Yes, we can usually offer a quiet room for breastfeeding.
Can I bring a stroller into the office?
Yes, strollers should be brought into the office and can be stored in the waiting room.
Getting here and parking
Are you close to a subway station?
Yes, we are across the street from the Davisville subway station.
Where can I park?
Plenty of street parking is available on both sides of Yonge St., south of Merton St., in front of Mount Pleasant Cemetery (a 1 to 2 minute walk). Underground parking is always available as well at The Davisville Centre (1944 Yonge St., P2 level, a 2 minute walk).
Other questions parents often ask
How long can my children stay at the practice?
From birth to 18 years of age.
How do I get a prescription refilled?
The easiest way is for the pharmacy to send us an electronic request. Sometimes, a phone call with the doctor will be required prior to authorizing the refill.
How will I get my child’s test results?
The office will contact you with the results. If you haven’t heard from us, please give us a call.
Is transferring between doctors allowed?
No, transferring within the office between doctors is not permitted, but special accommodations can be made for gender-specific medical concerns based on the child’s sensitivities.